Terms of Service

Bioinformatics Next is a professional bioinformatics services company providing expert analysis, consulting, and publication support to researchers, PhD scholars, universities, biotech companies, and clinical institutions worldwide.

Our services include but are not limited to:

• Next-Generation Sequencing (NGS) data analysis
• Genomics, transcriptomics, and proteomics analysis
• Variant calling, annotation, and interpretation
• Custom bioinformatics pipeline development
• Biostatistics and data visualisation
• Drug discovery and structural biology support
• Manuscript writing and publishing services
• Bioinformatics consulting

By using our website or services, you confirm that:

• You are at least 18 years of age or accessing the services on behalf of a legal entity
• You have the authority to enter into this agreement on behalf of yourself or your organisation
• You have read, understood, and agreed to these Terms in their entirety
• You will use our services only for lawful research and academic purposes

All projects with Bioinformatics Next are subject to the following process:

All service timelines, deliverables, and pricing are agreed upon before work begins. Any changes to project scope after confirmation may affect the timeline and cost and will be communicated to you promptly.

To ensure the successful delivery of your project, you agree to:

• Provide accurate, complete, and timely information about your research objectives, data, and requirements
• Supply data files in accepted formats (FASTQ, BAM, SAM, VCF, FASTA, BED, GFF/GTF, CEL, CSV, etc.)
• Ensure you have the legal right to share any data you provide to us, including compliance with institutional and ethical guidelines
• Respond to queries from our team in a timely manner to avoid project delays
• Review and provide feedback on delivered results within the agreed timeframe
• Make payments in accordance with the agreed payment schedule
• Not misrepresent project scope, intended use, or your identity when engaging our services

All payment terms are agreed upon before a project commences. The following general terms apply:

• Pricing is provided on a per-project basis following review of your requirements
• A deposit or full payment may be required before work begins, depending on project size
• Payments are accepted via the methods agreed upon at the time of project confirmation
• All prices are quoted exclusive of applicable taxes unless stated otherwise
• For larger or multi-phase projects, milestone-based payments may apply

Refund Policy:

• Refunds are evaluated on a case-by-case basis depending on project stage
• If work has not yet commenced, a full refund may be issued upon request
• Partial refunds may be considered if work is in progress and you wish to cancel
• No refunds will be issued for completed and delivered work unless a quality issue is identified and confirmed by our team

We take confidentiality extremely seriously. The following terms apply to all client engagements:

• All project details, research data, findings, and communications are treated as strictly confidential
• We will not disclose, publish, or share your data or results with any third party without your explicit written consent
• We are happy to sign a Non-Disclosure Agreement (NDA) before any project data is shared with us
• Confidentiality obligations remain in effect indefinitely, even after project completion
• Our team members are bound by confidentiality agreements that restrict access to project data to assigned personnel only

The ownership of intellectual property in relation to deliverables is as follows:

We are committed to delivering high-quality results within agreed timelines. The following general guidelines apply:

Estimated turnaround times:

Timelines are estimates and may vary depending on data quality, project complexity, and client responsiveness. We will notify you of any delays as early as possible.

To the maximum extent permitted by applicable law:

• Bioinformatics Next provides services based on the data and information you supply. We are not liable for outcomes arising from inaccurate, incomplete, or improperly collected data.
• Our liability for any claim arising from the use of our services is limited to the total fees paid by you for the specific project giving rise to the claim.
• We are not liable for any indirect, incidental, consequential, or punitive damages, including loss of research funding, publication delays, or reputational harm.
• We do not guarantee specific scientific outcomes, journal acceptance, or peer review results.
• We are not responsible for delays caused by factors outside our control, including poor data quality, late client responses, or third-party service interruptions.

You agree to use our services only for lawful, ethical research purposes. The following activities are strictly prohibited:

• Using our services to analyse data obtained without proper ethical approval or consent
• Submitting data that violates applicable data protection laws, patient privacy rights, or institutional guidelines
• Misrepresenting your identity, affiliation, or the intended use of our services
• Attempting to reverse-engineer, copy, or replicate our proprietary pipelines or methodologies
• Using our services for any fraudulent, deceptive, or harmful purpose
• Scraping, harvesting, or otherwise extracting content from our website without permission

Either party may terminate a project engagement under the following circumstances:

• By you: You may cancel a project before work commences for a full refund. Cancellations after work has begun are subject to our refund policy (Section 5).
• By us: We reserve the right to terminate a project if you breach these Terms, provide fraudulent information, fail to make payment, or engage in unethical conduct.
• Upon termination, any work completed up to that point may be invoiced at a pro-rated amount.
• Confidentiality and intellectual property obligations survive termination and remain binding.

These Terms of Service are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.

We reserve the right to update or modify these Terms of Service at any time. When we do, we will revise the "Last Updated" date at the top of this page. For material changes, active clients will be notified by email.

Your continued use of our services after any modification constitutes acceptance of the updated Terms. We encourage you to review these Terms periodically.